一、配送範圍 (Delivery Coverage)

  • 台灣本島：全島各縣市皆可配送，包括金門、馬祖、澎湖。
  • 離島地區：金門、馬祖、澎湖，運費另計，結帳時系統自動顯示。
  • 國際/海外：僅限北美（美、加）、歐洲（歐盟國家）、日本、新加坡、香港。如需其他地區，請先聯繫客服確認。

二、運費說明 (Shipping Fees)

台灣本島 (Taiwan Main Island)

  • 訂單滿 NT$1,500 → 免運費；未滿 NT$1,500 → 運費 NT$100。
  • 離島地區運費另計，結帳時顯示。

國際/海外 (International/Overseas)

  • 運費依目的地、包裹重量與體積計算，系統自動估算。
  • 特定活動期間可能有滿額免運或折抵，請留意官網公告。
  • Taiwan Main Island: Free shipping on orders ≥ NT$1,500; otherwise NT$100. Outlying islands: fee calculated at checkout.
  • International/Overseas: Cost based on destination, weight, and size. System estimates at checkout. Promotions may apply during certain events.

三、處理與到貨時效 (Processing & Delivery Time)

處理時間 (Order Processing)

  • 訂單付款完成後 1–2 個工作日內完成揀貨與打包；若缺貨，客服會通知。

台灣本島到貨 (Taiwan Main Island Delivery)

  • 宅配/快遞：約 2–3 個工作日（遇假日、天候、物流高峰可能延長）。

離島地區到貨 (Outlying Islands Delivery)

  • 約 4–7 個工作日，依航運班次與港務狀況而定。

國際/海外到貨 (International Delivery)

  • 美國、加拿大、日本、香港：約 5–10 個工作日（含清關）。
  • 歐洲：約 7–14 個工作日。
  • 其他地區：依實際物流狀況。
  • 若遇全球性延遲（疫情、天災、節慶高峰等），時間會延長，屆時以客服通知為準。
  • Order Processing: We pick and pack within 1–2 business days after payment. Out-of-stock items will be notified by customer service.
  • Order Processing: We pick and pack within 1–2 business days after payment. Out-of-stock items will be notified by customer service.
  • Outlying Islands: 4–7 business days depending on shipping schedules.
  • International:
    • – USA, Canada, Japan, Hong Kong: 5–10 business days (including customs).
    • – Europe: 7–14 business days.
    • – Other regions: Varies by logistics. Delays may occur due to global events.

四、清關與關稅 (Customs & Duties)

台灣本島：無需支付任何進口關稅或增值稅。

  • 台灣本島：無需支付任何進口關稅或增值稅。
  • 國際/海外：目的地可能產生進口關稅、增值稅或清關手續費，均由買家承擔。FESTIA/LitTerra 僅如實申報物品價值，不負擔任何進口費用。
  • Taiwan Main Island: No import duties or VAT.
  • International/Overseas: Buyers pay any import duties, VAT, or customs fees. We declare value accurately but cannot cover these costs.

五、物流追蹤與異常 (Tracking & Issues)

  • 出貨後系統會發送包含「物流公司名稱」與「運單號」的通知信。
  • 買家可至對應物流官網以運單號查詢狀態；若長時間未更新，請檢查假日/天候因素，仍有問題請聯繫客服。
  • 如包裹遺失、破損或嚴重延遲，請於收件後 7 日內拍照並聯繫客服，我們將協助理賠或重新出貨（若由物流公司責任）。
  • We’ll send you an email with courier name and tracking number after shipping.
  • Track your package on the courier’s website. For limited updates, check holidays/weather first. Contact customer service if issues persist.
  • If the package is lost, damaged, or severely delayed, report within 7 days with photos. We will assist with insurance claims or reshipment if the courier is at fault.

六、簽收與拒收 (Receipt & Refusal)

  • 簽收前檢查：收到貨時請先檢查外箱，若有明顯破損或漏水，可當面拒收並拍照為證，聯繫客服安排補寄。
  • 已簽收後退貨：若簽收後再申請退貨，視為買家接受商品，運費與風險由買家承擔。
  • Before Signing: Inspect the package for damage or leaks. If severe damage, refuse delivery and take photos for evidence; contact customer service to reship.
  • After Signing: If you request a return after signing, you assume all shipping costs and risks.

七、多件合併出貨 (Combined Shipments)

  • 同一張訂單如需從多個倉庫發貨，可能分成多次出貨，每單獨計費並提供各自運單號。
  • For orders requiring multiple warehouses, items may ship separately. Each shipment has its own shipping fee and tracking number.

八、其他注意事項 (Other Notes)

  • 預售/訂製品：若訂單含預售或訂製商品，請依預估出貨日為準。
  • 地址不完整或偏遠地區：若因地址錯誤或偏遠導致運輸失敗，相關費用由買家承擔。包裹退回後，買家需支付退回運費及再次出貨費用。
  • 不可抗力因素：遇天災、疫情或運輸管制導致延遲，我們會盡力協調並通知買家新的預計到貨時間。
  • Pre-sale/Custom Items: Follow the estimated shipping date indicated.
  • Incomplete/Remote Address: Buyer pays any fees if delivery fails due to address issues. Return and reship fees are buyer’s responsibility.
  • Force Majeure: In case of natural disasters, pandemics, or shipping restrictions, delays may occur. We will notify you of revised delivery estimates.

總結 (Summary)

  • 台灣本島：滿 NT$1,500 免運，2–3 個工作日送達；離島 4–7 個工作日。
  • 國際/海外：美加日港 5–10 個工作日；歐洲 7–14 個工作日；其他地區依實際物流。買家負擔進口關稅與手續費。
  • 包裹通知：出貨後提供物流公司與運單號，可自行追蹤。異常請於 7 日內回報。
  • 退貨與拒收：拒收時務必拍照留存；已簽收再退貨則運費與風險由買家承擔。
  • Taiwan Main Island: Free shipping on orders ≥ NT$1,500; 2–3 business days delivery. Outlying islands: 4–7 business days.
  • International: USA/Canada/Japan/HK: 5–10 business days. Europe: 7–14 business days. Other regions vary. Buyer pays import duties and fees.
  • Notifications: We’ll provide courier details and tracking number after shipping. Track online. Report issues within 7 days.
  • Refusal & Returns: If refusing delivery, please take photos and inform us. If you sign and later request a return, buyer covers shipping costs and risks.
  • 若有任何問題，請隨時聯繫 LitTerra 客服，我們會協助您解答並安排後續事宜。
  • If you have any questions, please contact FESTIA or LitTerra customer service. We are here to help.